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POLICIES
- Returns:
Due to health regulations and for sanitary reasons, we do not accept returns. Therefore all sales are final. Defective items will be replaced with the exact same model only for 30 days after purchase with original packaging. There are no exchanges or returns of videos or DVD's, defective items will be replaced with the exact same title only. Any returns of defects must be approved in advance and must be unused items with complete packaging. Please contact our customer service department for more information. Returns are subject to a 30% restocking fee plus the shipping/handling fee. -
Shipping & Handling:
Shipping is a flat rate fee. For shipping in the continental USA, the standard shipping fee for most items is $5.99 for the first item, then $2 each additional item. However, some larger items have a higher shipping charge. You will see the cost of shipping for the items when you add them to your cart. For 3 day, 2nd day or overnight shipping there is an additional charge which you can view and choose on the checkout page. Please allow 1-2 weeks for delivery of items using standard shipping to the USA. Please note that choosing Overnight, 2nd Day or 3 Day shipping is the amount of time it will take in shipping after it has left our warehouse. The order processing time is not included in this. ie. If you choose Overnight shipping, it does not mean you will get your order the next day. Shipping to countries other than the USA will increase the shipping time and cost. The estimate for the shipping cost is shown on the cart page when you choose the shipping country. We charge a handling fee of $2.00 per order. If your order is returned to us because of an error on your part such as you typed your address incorrectly, or if your package was refused or was unable to be delivered, you will have to pay for the cost to re-ship your package. If you choose to get a refund instead, you will be charged for the cost of shipping/handling plus a 30% restocking fee. PLEASE make sure your address is correct so we can avoid any shipping errors. Also, when shipping to other countries, if the package has to go through customs, it is the responsibility of the customer if the package is confiscated and for any customs fees. The customer should be aware of the regulations/restrictions for their respective country.
Orders are processed as they are received. Our warehouse has a cut-off for orders at 2pm ET. Orders received by the warehouse by the cut-off will be prepared for shipping the same business day. We strive to ship orders recieved by the cutt-off time the same business day. Please plan on in-stock orders shipping within 2 business days. If an item is out of stock we will contact you and/or follow your preferences as indicated on your order. We do not ship on weekends or national holidays. -
Payment:
We accept several forms of payment. We accept PayPal (credit cards can be used through PayPal).cards are accepted through PayPal. We also accept checks and money orders. If paying by personal check, we must allow 7-10 days for the check to clear before we can ship your order. Cashier's checks and money orders allow for quicker shipment. If you choose to pay by check or money order just choose that option at check out and the payment instructions will be on your receipt. -
Privacy Statement:
For each visitor to our Web page, our Web server automatically records information regarding the IP address. We do not collect the e-mail address of those who communicate with us via e-mail, we only use our customer's email address for communication regarding their order, unless they subscribe to our email newsletter. We will not share your information with anyone except for ordering/shipping purposes. We do collect aggregate information on what pages consumers access or visit, user specific information on what pages consumers access or visit and information volunteered by the consumer, such as survey information. The information we collect is used for internal review and is then discarded, used to improve the content of our Web page, or used to customize the content and/or layout of our page for individual consumers.